Privacy Policy

We are Al Yousaf Umrah Taxi, a licensed private taxi service registered with the Saudi Transport General Authority (License No. MDKA7617). We are based in Al Kakiyyah, Makkah 24352, Saudi Arabia, and specialise in safe, comfortable, and affordable transfers for pilgrims performing Umrah and Hajj.

Our services include airport transfers from Jeddah and Madinah, intercity routes, Ziyarat tours, and Miqat drop-off services — operating 24 hours a day, 7 days a week.

When you book a taxi or contact us through our website or WhatsApp, we may collect the following types of information:

We use the information we collect solely to provide you with the best possible service. Specifically, we use it to:

• Process and confirm your taxi booking and send booking confirmation details
• Assign a named driver and share their details with you before travel
• Track your flight in real time so your driver is ready when you land
• Send service updates, reminders, or important changes to your booking
• Respond to your enquiries, complaints, or support requests
• Improve our website, services, and overall customer experience
• Send occasional promotional offers or service announcements (with your consent only)
• Comply with applicable Saudi Arabian laws and transport regulations

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

We share your personal information only when necessary to deliver our service or meet legal obligations. This includes:

• Assigned Drivers: Your name, pickup location, and flight details are shared with your assigned driver to ensure a smooth pickup
• Payment Processors: If payment is made online, your transaction details are handled securely by trusted payment providers
• Legal Authorities: We may disclose information when required by Saudi Arabian law, court order, or government regulation
• Service Partners: In cases where a booking requires a subcontracted vehicle, minimal necessary details may be shared with a verified partner

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and show you relevant content. The tools we use include:

• Google Analytics: Helps us understand website traffic, user behaviour, and popular pages
• Google Ads / Remarketing: Allows us to show relevant ads to visitors who have previously visited our site
• Google Tag Manager: Manages and deploys tracking scripts on our website
• WhatsApp Chat Widget: Enables direct communication through WhatsApp

You may disable cookies through your browser settings at any time. However, some website features may not function correctly if cookies are disabled.

We take the protection of your personal data seriously. We implement reasonable technical and organisational measures to safeguard your information against unauthorised access, loss, misuse, or disclosure.

Our website uses HTTPS encryption to protect data transmitted between your browser and our server. Access to customer booking data is restricted to authorised personnel only.

While we take every reasonable precaution, please be aware that no method of data transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to notifying affected users promptly in the event of a data breach.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our service, resolving disputes, and meeting any legal or regulatory obligations.

Booking records are typically retained for up to 2 years from the date of travel. After this period, your data is securely deleted or anonymised. You may request early deletion of your data at any time by contacting us.

You have the following rights regarding your personal data held by us:

To exercise any of these rights, please contact us using the details below. We will respond to all requests within 30 days.

Our website may contain links to external websites such as WhatsApp, Google Maps, or other travel-related platforms. These third-party sites have their own privacy policies and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policy of any third-party website you visit through links on our platform.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.